How can we help?
We're here for every parent using Marvvi on iPhone and iPad. Browse the answers below or write to us directly — a real person reads every message.
Contact Us
Questions, feedback, or something not working? Email us and we'll get back to you within 1–2 business days.
[email protected]Frequently Asked Questions
How do I add videos for my child?
Open the parent dashboard, choose a playlist, and tap the add button. Search for a video or paste a YouTube link — only videos you approve appear on your child's screen.
How do I pair my child's device?
In the parent dashboard, go to Settings → Family Devices and generate a pairing code. Enter that code on the child's device — playlists and limits sync automatically.
I forgot my parent PIN. What do I do?
Tap "Forgot PIN?" on the PIN screen. We'll email a one-time verification code to the parent account's email address so you can set a new PIN. This also works from a paired child device.
How do I manage or cancel my Marvvi Pro subscription?
Subscriptions are billed through your Apple ID. Open the iOS Settings app → your name → Subscriptions → Marvvi to change or cancel. You can also use "Manage Subscription" inside the app's settings.
How do I restore my purchase on a new device?
Sign in with the same account, then go to Settings → Restore Purchases. Your Marvvi Pro plan follows your account, including on paired family devices.
How do I delete my account and data?
In the app, open Settings → Account → Delete Account & Data. After you confirm with a verification step, your account and all associated data are permanently deleted. No email or phone call needed.
Does Marvvi collect data about my child?
Child profiles contain only a first name or nickname and an optional avatar chosen by the parent. We never build advertising profiles. Read the full details in our Privacy Policy.
App Details
App
Marvvi
Platform
iPhone & iPad (iOS 18+)
Support Email
Response Time
1–2 business days